Customer Success

The third Thursday of January is National Get To Know Your Customers Day, so today we suggest you check in with your team and see if you all know your customers. But you already track web traffic and consumer buying information - why is it important to get know your customers beyond their purchase transaction with your company? Because most…

Can your customer service representatives explain your tech? When people think about customer service representatives, they often roll their eyes in frustration because companies overlook the importance of hiring great, knowledgeable customers service staff. When they do this, their representatives are unable to efficiently and effectively solve problems and their customers end up sharing their terrible experiences all over social…